Playa del Carmen Immigration Office or INM Office (Instituto Nacional de Migracion): this is where you will process your residency application, if you are moving there. In this article we tell you all you need to know about the office. 

Playa del Carmen Immigration Office


You can process the following procedures at the Playa del Carmen immigration office:

  • Canje (Temporary and permanent residency)

  • Renewals

  • Change of condition

  • Regularizations

  • Card replacement

  • CURP

To read more about immigration procedures, check out our blog at


The office recently moved to a new address at Ave. Constituyentes and Avenida 95, 77710 Playa del Carmen, Quintana Roo. Find it on the ground floor. There is a small tent outside to shelter those waiting from the sun.

Opening Hours

The office opens from 9 am – 1 pm Monday to Friday. However, they grant access at different times for different procedures. 

  • Any immigration procedure from 9 to 1

  •  Pick up resident cards from 3.30pm to 4.30 pm (some may also be given out at FILIACION)

  • CURP from 9 am to 1 pm



You must wait outside for your turn. There is no indoor waiting area and it is usually hot in Playa del Carmen, so bring sun protection. Once inside and depending on your procedure you will have to submit your passport and record your entry. You will also have to sign out upon leaving. Don’t forget your ID upon departure. You might receive a number or simply listen out for them to call your name. You cannot use your phone once inside the office. 

Useful Advice

This new location is on the ground floor making it more accessible for the differently abled. However, there is no indoor waiting area, and waiting times are 1.5-3 hours at the time of writing. There is a cafe one block away. There is a cafe one block away / Wine O’Clock, and an Oxxo. Some prefer to wait across the street.

The staff generally do not speak English; it is your responsibility to speak Spanish or attend with someone who can translate for you.


Make sure to bring all your documentation for every visit. They may ask you to return another time, depending on how complete your paperwork is. Check the Mexican government website for more information: 


Close to the INM, there are offices that provide photocopying, printing, PC use and other services, in case of need.


** Please note that this is a guide. Conditions will vary between applicants. During COVID-19, allow for restrictions affecting waiting times and operations. We welcome feedback about your experience so that we can keep our content updated.  


For a quote or more advice on immigration to Mexico, email Adriana Vela at

Enjoying our blog? Read our last post: How to Import Pets to Mexico – The Basics