Playa del Carmen's immigration office

Playa del Carmen Immigration Office or INM Office (Instituto Nacional de Migracion): this is where you will process your residency application, if you are moving there. In this article we tell you all you need to know about the office. 

Playa del Carmen Immigration Office


You can process the following procedures at the Playa del Carmen immigration office:

  • Canje (Temporary and permanent residency)

  • Renewals

  • Change of condition

  • Regularizations

  • Card replacement

  • CURP

To read more about immigration procedures, check out our blog at


The office address is Plaza Antigua, 10 Av. Sur loc. 1A, Playacar, 77710 Playa del Carmen, Quintana Roo. Find it on the first floor of the Plaza Antigua, located on 10th Avenue between 1st south and Avenida Aviacion in Playa del Carmen. Plaza Antigua is just past the Paseo del Carmen shopping mall and it is on your left as you walk towards the Playacar residential area. The entrance is easily missed so keep an eye out. You can park your car across from the plaza.

Plaza Antigua staircase
Queues outside the INM office

Opening Hours

The office opens from 9 am – 1 pm Monday to Friday. However, they grant access at different times for different procedures. 

  • Any immigration procedure from 9 to 1

  • Pick up resident cards from 12 to 1

  • CURP from 9 to 10


You must wait outside for your turn. Once inside and depending on your procedure you will have to submit your passport and record your entry. You will also have to sign out upon leaving. Don’t forget your ID upon departure. You might receive a number or simply listen out for them to call your name. You cannot use your phone once inside the office. 

Useful Advice

The staff generally do not speak English; it is your responsibility to speak Spanish or attend with someone who can translate for you.

Make sure to bring all your documentation for every visit. They may ask you to return another time, depending on the completeness of your paperwork. Check the Mexican government website for more information:

Next door to the INM, there are offices that provide photocopying, printing, PC use and other services, in case of need.

** Please note that this is a guide. Conditions will vary between applicants. During COVID-19, allow for restrictions affecting waiting times and operations. We welcome feedback about your experience so that we can keep our content updated.  

For a quote or more advice on immigration to Mexico, email Adriana Vela at or call – 984 169 5375.

Enjoying our blog? Read our last post: How to Book an Appointment at a Mexican Consulate or Use Mexitel