From mid-July 2021, an online appointment system will be in use for the local Playa del Carmen immigration office. Until now, one had to go to the office in person to book an appointment. The immigration online appointment system is already active for Mexico City and Chiapas offices.

The new local online appointment system is for most immigration procedures. Procedures include temporary and permanent residency (for appointments in Mexico), change of status and personal information, and collection of residency cards. All must be done via appointment.

It is important to note that this is not the same as the Mexitel portal. Mexitel is for booking Mexican consulate appointments when initiating a residency application from outside Mexico. For further information on that services, consult our blog: How to Book an Appointment at a Mexican Consulate or Use Mexitel.

In order to use the service, simply enter the online portal at: Then you will have to create an account, so safely store your username and password for future use. To book an appointment you will need a ‘pieza’ number. If you already have a procedure underway, you will have received the pieza. If this is a new procedure, then you can generate it from within the system. This will be the first step after logging in. Submit a ‘solicitud’ by completing the form for the relevant procedure and verify your data. A pieza document will then be generated. Next, enter the pieza number. The following step allows you to select the date and time you prefer for your appointment.

Finally, don’t forget to arrive at least 10 minutes ahead of your appointments. The immigration office in Playa del Carmen is at Avenida 95 and Avenida Constituyentes Mz5 Lt2, Ejidal.

For a quote or more info on immigration to Mexico, please email Adriana Vela at

(Some of this information has been translated from the original at: