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Making a Consulate Appointment

For most Mexican immigration applications it is necessary to make an appointment at a Mexican consulate. Follow the steps below to do that directly with your chosen consulate or via the recently updated Mexitel online appointment service.

Direct contact

Depending on the Mexican consulate you choose, you may be able to schedule an appointment by email, phone or in person. Firstly, a simple search in Google for Mexican consulate + location will produce the contact details of your local consulate. Alternatively, use this Embassies Worldwide website: If you are unable to book directly, you will have to do it online, through Mexitel.


Mexitel is a website specially created to schedule appointments at Mexican consulates worldwide for visas and other consular matters. Use this link in order to access Mexitel’s online system:  

How Do I Use Mexitel?

1. Get prepared

Before entering the Mexital portal you will need to know your passport details, your availability, the procedure name, and consulate location.

2. Create a Mexitel account

Once you’re at the Mexitel website, in the right-hand corner above the form select your language (idioma in Spanish). The code for English is EN. (Note that the translation is not comprehensive and many words are still in Spanish throughout the site.) Then select ‘create an account’. 


You will have to provide your name, nationality, parents’ surnames and contact details at this stage. You do not have to enter a segundo apellido (second surname) if you don’t have one. If your phone number is Mexican, the country code is +52. You must also set a password of between 12 and 45 characters, with at least one number one uppercase and one lowercase letter and one non alphanumeric character.

Once your account has been created, you’ll receive a confirmation email. Validate the account via the link in the email. You can then access the appointment booking system.

3. Book an appointment 

To book an appointment, first log in to the Mexitel portal with your account details. You will then arrive at a page that requires details of your chosen consulate, type of procedure (e.g. visa) and personal information. Click on SCHEDULE and a form with various steps will open.

The Form

Step one is Place; enter the country, state and specific office you choose. 


Once again, you will have to provide personal information.This includes names, date of birth, sex, nationality, civil status and birth country. If you do not have a CURP, click on the box and select ‘Agregar manualmente’ (manual entry).


The next steps asked you if you already have a Mexican passport or consular number. Usually the answer to this will be no. Then select ‘Verify’ and ‘Continuar’. 


Following this you should confirm the procedure (trámite). For residency, click ‘Visa’. Check beforehand that your consulate provides this visa service.


Under Tipo de Trámite, select ‘sin permiso de INM’. This means that you do not yet have authorization from Mexican immigration. Under Sub tipo, the trámite you select is Residente temporal for temporary residency or Residente permanente for permanent residency. 


Then you must confirm if the person applying is disabled (discapacitado) – select yes or no, or naturalized – select yes or no. If the applicant is disabled, indicate if they require assistance. 


Next you will enter your contact information again, including emergency contact with email. 

Last Steps

Finally, a calendar with the available appointments will open. Select the date and time you prefer and once finalized, you will receive a confirmation email. 


Print the confirmation page and present it at the Mexican consulate on the appointment day, with the other required documentation.

** Please note that this is a guide based on experience in Playa del Carmen. Conditions will vary between consulates and applicants. Allow for COVID-related restrictions affecting waiting times and consulate operations. We highly recommend contacting your consulate in person before your appointment to clarify all requirements and procedures. We also welcome feedback about your experience so that we can keep our content updated.  

For a quote or more info on immigration to Mexico, consult our other articles or email Adriana Vela at